Are Managed IT Services in Your Future? Here’s What You Need to Know

If you’ve ever wondered what it would be like to farm out the management of your IT services to a managed services provider (MSP), consider this old business adage: Sometimes you don’t know you’ve been banging your head into the wall until you stop.

It can be the same way for SMBs and information technology. Chances are that you’ve built your company up from scratch, which includes your systems and tech support. As your company grows, though, so does the complexity of your systems. There comes a point when you know you’re spending too much and getting too little out of your IT infrastructure. For a moment you let yourself imagine what it would be like to farm it out and get a glimpse of running your business without the head banging. Relief!

Before you pick up the phone and dial Infinity, Inc. or another MSP, your company will want to conduct an internal hybrid assessment. It is a hybrid because you’re assessing yourself and your business. You’ll look at what you’re good at and what you like to do. Then assess your business: What are it’s strengths and weaknesses, growth opportunities. Where do you want to take it?

First, how much do you really like information technology? That includes phone systems, all-in-one printers, servers, workstations, networking gear, and all the accessories. You can ask yourself and your company questions such as:

  • Do you enjoy spending nights and weekends with your IT guy troubleshooting your systems?
  • Do you feel confident about your systems and the people you’ve put in charge?
  • Are you sure your infrastructure is optimized and the data is secure and recoverable?
  • Could you handle a growth spurt? A relocation? A merger?

When you have decided to look into outsourcing, you’ll want to talk to a firm that is flexible and can discuss several options, as there are several approaches that might work. For example, if you’ve just recently upgraded your systems, you can continue to own your infrastructure at your own site while outsourcing the management of all or parts of your infrastructure. You may also opt to utilize the service provider’s equipment in its own highly secure datacenter. You would just monitor service provider’s management of the equipment.

You can also outsource certain types of services and maintain control of other functions. Disaster recovery is one of the most popular MSP offerings because that provider will locate and manage the redundant systems offsite. Network design and management is another popular service, particularly as companies begin to incorporate mobile devices into their business.

However you and your MSP decide to approach it, the combination of cost savings, simplification of IT, and 24/7 support are compelling enough to warrant investigation. When you consider that you could have access to Lenovo System X (formerly IBM) technology and other IBM hardware and software offerings, the value proposition is even more compelling. As Wired puts it, “The word is out: Managed services make sense. When you look at your IT costs and staffing requirements for the future, it’s never too late to consider how managed services can help you change the game.”

To learn more about how to optimize your business with managed services, contact the team at Infinity.