For your business to operate at a high level, you can’t waste time on a service provider with inconsistent results. Just as you wouldn’t keep throwing money into a product your customers aren’t buying, you can’t afford to wait for a response to your IT questions.
You need your technology to work the way it’s supposed to so your team can focus on achieving your company goals. That means you need a partner. Someone dedicated to making sure your time and talents are going where they’re needed–and NOT going into fixing printers and managing email preferences.